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Hire remote tech support specialists

Compliantly hire and pay remote tech support specialists. 

No in-country entity needed.

Are you in need of a reliable and tech-savvy tech support specialist to join your team and provide expert assistance to your customers or employees? Look no further. In this comprehensive guide, we explore the role of a tech support specialist, highlighting their crucial contributions to resolving technical issues and ensuring smooth operations. Discover how hiring a tech support specialist can enhance your technical support services, improve customer satisfaction, and drive success in the fast-paced world of technology.

What is a tech support specialist?

A tech support specialist is a skilled professional responsible for providing technical assistance and support to users facing hardware, software, or network-related issues. They play a pivotal role in diagnosing and resolving technical problems to ensure the efficient operation of technology systems.

Benefits of a tech support specialist for your company

Bringing a tech support specialist on board can offer numerous advantages to your organization. You gain access to a technical expert who can resolve issues promptly, minimize downtime, and enhance user productivity. Tech support specialists bring expertise in troubleshooting, problem-solving, and effective communication to your technical support team.

Key responsibilities of a tech support specialist

The responsibilities of a tech support specialist encompass:

  • Diagnosing and resolving hardware and software issues.
  • Providing technical assistance to users via phone, email, or chat.
  • Installing and configuring software and hardware components.
  • Documenting technical issues and solutions for reference.
  • Staying updated with technology trends and product knowledge.

Breedj's platform

We connect global organizations to remote professionals.

Current coverage

54 countries

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Salary payments

Supports multiple currencies

Compliance guaranteed

Breedj's global hiring expertise

Source, find, hire and pay global remote professionals. Our platform has been designed to seamlessly take care of every aspect of the local employment environment, while you focus on your core operations.

Employment contracts

We handle employment contracts for both global employees and contractors.

Guaranteed compliance

Breedj ensures full compliance with your workers' local labor laws.

Global payroll

Our platform ensures accurate and timely international salary payments.

Legal expertise

Leverage Breedj's extensive expertise to navigate diverse employment laws.

Tax & contributions

Breedj handles tax & mandatory contributions as required by local labor laws.

Multiple currencies

Your workers are paid in their local currency, directly to their bank account.

Job requirements for a tech support specialist

To identify the ideal candidate for your tech support specialist position, look for individuals with:

  • Proven experience as a tech support specialist or in a similar technical role.
  • Proficiency in troubleshooting and resolving technical issues.
  • Strong communication and customer service skills.
  • Familiarity with operating systems and software applications.
  • A track record of effective problem-solving.

Essential skills for a tech support specialist

Tech support specialists should possess essential skills, including:

  • Strong technical troubleshooting and problem-solving abilities.
  • Effective communication with users of varying technical backgrounds.
  • Patience and the ability to remain calm under pressure.
  • Attention to detail in documenting issues and resolutions.
  • Continuous learning and adaptability to new technologies.

Desired qualifications for a tech support specialist

While not mandatory, desirable qualifications may include:

  • A degree in information technology, computer science, or a related field.
  • Technical certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST).
  • Previous experience in specific industry-related technical support.
  • Familiarity with remote support tools and software.
Our global hiring solutions

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Move and relocate your remote employees across Africa

Breedj for business

  • Source and find top remote professionals from Africa
  • Hire your new talents either as an employee or contractor
  • Easily and compliantly pay your global remote workforce
  • 54+ African countries covered by our employment solutions

Breedj for talents

  • Join our community of 16,000+ remote talents
  • Browse, find and apply for remote job opportunities
  • Access to a range of resources to upskill yourself
  • Get paid in your local currency, directly by bank transfer

FAQs about the tech support specialist job role

What does a tech support specialist do?

A tech support specialist provides technical assistance, diagnoses and resolves hardware and software issues, and ensures the efficient operation of technology systems.

How can hiring a tech support specialist benefit my company?

Hiring a tech support specialist offers access to technical expertise, prompt issue resolution, reduced downtime, and enhanced user productivity.

What qualifications should I seek in a tech support specialist candidate?

Candidates should have proven Tech Support experience, proficiency in troubleshooting, strong communication skills, and the ability to solve technical problems effectively.

Can a tech support specialist provide technical assistance remotely?

Yes, tech support specialists can provide remote technical assistance via phone, email, chat, or remote support tools.

How do tech support specialists document technical issues?

tech support specialists document issues and solutions in a knowledge base or ticketing system for reference and future problem-solving.

Is it possible for a tech support specialist to stay updated with technology trends?

Yes, tech support specialists stay updated with technology trends by continuously learning and attending training sessions and webinars.

Can a tech support specialist work with users of varying technical backgrounds?

Indeed, tech support specialists have the ability to communicate effectively with users of different technical expertise levels.

How do tech support specialists configure software and hardware components?

tech support specialists configure components by following installation procedures, providing guidance, and ensuring proper setup.

Can a tech support specialist perform hardware repairs?

Tech support specialists may perform basic hardware repairs, such as replacing components or troubleshooting hardware issues.

How do tech support specialists ensure customer satisfaction?

tech support specialists ensure satisfaction by resolving issues promptly, providing clear instructions, and maintaining a positive and helpful attitude.


What they say about Breedj

Breedj streamlined our global hiring process, making it easy to find and pay remote talents. Our team loves how the platform handles payments and compliance.

George D. France

Effortlessly paying our global team is now possible, thanks to Breedj's reliable and secure payroll system. Trustworthy partner for any organization working with remote employees.

Olivia S. United Kingdom

Thanks to Breedj, expanding our team internationally was a breeze. Their expertise in compliance and payroll made the whole experience stress-free and efficient.

Valorie A. Belgium

Breedj's platform is a game-changer for our remote workforce management. Their compliance solutions and excellent support team make the process stress-free.

Dieter G. Germany

Choosing Breedj was a smart move for our budget. Their affordable services allowed us to hire and pay global talent without breaking the bank. Good compliance solution.

Huang L. China

Breedj's cost-effective solutions transformed our hiring strategy. We save significantly on administrative expenses, making them an invaluable asset for our remote workforce needs.

Hannah M. Canada

Effortlessly paying our global team is now possible, thanks to Breedj's reliable and secure payroll system. Trustworthy partner for any organization working with remote employees.

Yua H. Japan

As a startup, cost efficiency is paramount. Breedj not only helped us hire globally but also offered cost-effective solutions that positively impacted our bottom line. Truly grateful!

Isaac D. USA

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